Refund can only be processed within 15 days of subscription purchased from GeekKeepers. Customers are
not eligible for the refund in the following conditions:
A. Incidents plans - Customers will not be refunded any amount
what they have paid once there problem is resolved. If customer has any issue which is not resolved
he has to write us on email@example.com before the expiry date mentioned in his plan.
If customer does not write us before this date then we believe that his/her issue has been resolved
and no refund will be provided to customer after this date.
B. ONE TIME FIX and GEEKKEEPERS PRO Support Plans -
a FULL REFUND will be issued if GeekKeepers has not been able to resolve even a single issue for you
within the first 15 Days of your subscription Plan.
If GeekKeepers resolves one or more issues and customer confirms it in his/her feedback email , then
charges for the Support Fee ($89.00) and Cost of the software License ($40 per computer or device)
will not be refundable in any case.
If GeekKeepers has been able to resolve one or more issue after 15 Days of subscription
still wants to cancel the subscription then $40 per incident will be deducted from the total cost in
addition to Setup fee and software license cost.
Not with standing this GeekKeepers may, at its sole discretion and on a case to case basis, agree to a
refund of Support Plan charges after deducting Setup Fee and cost of paid Anti-virus and any other
software which has been provided free of cost with any subscription plan.
C. Products – Customer agrees that he will not be provided any
refund once the
software/Antivirus/product has been delivered to him in email and has been installed in his
D. Change of Mind – There is no refund for the change of mind
for Incident Support Plans.
E. All refund request should come in writing to
F. Once customer replies our payment authorization email with “I
authorise GeekKeepers ” in her/his
email Electronic Signed Document reply, he/she is bound with our refund policy.
Customer will be eligible for refund when any of the following criterions are met for all incident
I. The problem is out of scope of the specific plan.
II. Customers have all the pre-requisites which were required to resolve the issue and problem
was not resolved till the time account was active.
III. Before 48 hrs after the resolution of the issue and a confirmation from the customer after
the issue was last worked upon by GeekKeepers.
IV. The refund will be processed only after getting a written request by the customer on the
email id firstname.lastname@example.org along with the reason for refund
*In no case, the amount of refund/claim shall exceed the amount subscribed or paid by the
customer to GeekKeepers.
In connection with obtaining Services, customers agree that they will:
1. Co-operate with the GeekKeepers: We will use commercially
reasonable efforts to provide the support to
customers. GeekKeepers experience shows that most problems can be resolve as a result of close
between customers and GeekKeepers. Please listen carefully to the GeekKeepers and follow the instructions
provided. Customers must confirm that the following conditions are true:
The situation giving rise to the question is, reproducible on a single system, i.e., one central
processing unit with its workstations and other peripherals;
Customers must have knowledge regarding the hardware system, any software involved, and in the
facts and circumstances surrounding the incident;
The full system, including software and hardware, is available and accessible to customers
without limit during any telephone discussions with GeekKeepers.
2. Software/Data Backup: Customers understand and agree that
GeekKeepers shall under no circumstance be
responsible for any lost or corrupted software or data. GeekKeepers strongly recommends that customers
at all times maintain a complete data backup and disaster recovery plan.
3. Once Sold Product get installed and activated on Customer`s
PC then it can`t be returned back
under any circumstances.
4. Account, Password, and Security: For customers to submit a
Plan Order, they must complete the
Registration Process by providing GeekKeepers with current, complete and accurate information as
prompted by and required under the applicable Registration Form. They also will choose a password
and a user name. Customers are solely and entirely responsible for maintaining the confidentiality
of your password and account.
Use genuine and valid Software and Hardware and also proper working phone line with sufficient power
back up.Furthermore, customers are solely and entirely responsible for any and all activities that
occur under their account. Customers agree to notify GeekKeepers immediately of any unauthorized use of
their account or any other breach of security. GeekKeepers will not be liable for any loss that may
incur as a result of someone else using customers password or account, either with or without their
However, customers could be held liable for losses incurred by GeekKeepers or its affiliates or another
party due to someone else using their account or password. Customers may not use anyone else’s
account at any time, without the permission of the account holder.
CUSTOMERS ARE SOLELY RESPONSIBLE FOR MAINTAINING AND BACKING UP ALL INFORMATION, DATA, TEXT OR OTHER
MATERIALS (COLLECTIVELY “CUSTOMER DATA”) AND SOFTWARE STORED ON THIER COMPUTER AND STORAGE MEDIA
BEFORE ORDERING THE SERVICES. CUSTOMERS ACKNOWLEDGE AND AGREE THAT GEEKKEEPERS OR ITS REFERRAL PARTNERS
HAVE NO RESPONSIBILITY OR LIABILITY UNDER ANY CIRCUMSTANCE AT ANY TIME FOR ANY LOSS OR CORRUPTION OF
CUSTOMER DATA, SOFTWARE OR HARDWARE THAT MAY ARISE OUT OF THE SERVICES.